Return & Refund Policy

At Jameel Fragrance, customer satisfaction is important to us. We strive to deliver high-quality fragrances and provide a smooth shopping experience.

Return Eligibility

We accept returns and replacements only under the following circumstances:

• You received a damaged product.

• You received an incorrect product.

• The product arrived in an unusable condition.

Customers must report any such issue within 14 days of receiving their order.

Non-Returnable Items

Due to the personal nature of fragrance products, we currently do not accept returns or exchanges based on:

• Personal preference regarding fragrance scent.

• Change of mind after purchase.

• Minor packaging variations that do not affect product quality.

How to Request a Return

To initiate a return or replacement request, please contact our support team with:

• Your order number.

• Clear photographs of the product received.

• A brief explanation of the issue.

Our team will review your request and provide further instructions.

Refund Process

Once your return request has been approved and verified, we will process your refund or replacement as applicable.

Refund processing times may vary depending on the payment method used.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us as soon as possible. We will work to resolve the issue promptly through a replacement or refund, depending on the circumstances.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: jameelfragrance123@gmail.com

WhatsApp: +92 307 1213888

Thank you for choosing Jameel Fragrance.